Refund policy

---For orders that have not yet been dispatched, you may request a cancellation and a refund at any time.

---For orders that have been dispatched, you may request a refund if you have not received your parcel within 60 days of the dispatch date (be attention: NOT the payment date); or if the tracking information has not been updated for more than 30 days, you may request a refund.

Can I refund or exchange a customized product?



There are four possibilities for us to offer a refund and exchange the goods.

  • We sent a wrong size/ item.
  • We sent a damaged item.
  • We customized the wrong custom information.
  • Package lost/ undelivered.

So, before placing an order, please you must take care for the size chart and customised inforamtion.

💥💥💥Please note that if the package was unable to be delivered due to the recipient's failure to pick it up in a timely or an incorrect address, there will be NO refund.

Some countries may offer a second delivery, but it will require waiting time and additional fees (estimated at USD $20, to be borne by the recipient).